We offer free, confidential contact with trained specialists. We can connect you to abortion providers in your area, or arrange an early medical abortion (EMA) over the phone for you.
How to contact DECIDE
If you're not sure what to do, or need more information about abortion or abortion services, contact us:
- Call free on 0800 DECIDE (0800 332 433) - 8am-6pm Monday to Friday, 9am-1pm on Saturday
- Chat with us using live web chat. Click on the Chat icon, bottom right of your screen - 8am-6pm Monday to Friday, 9am-1pm Saturday
- Request a call back or a video appointment using our online contact form.
- Contact us through NZ Relay. If you're Deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us.
Who you’ll be talking to
Our friendly team can help you with general enquiries. If you’re seeking clinical advice, you'll be transferred to a skilled clinician/nurse who'll be able to give you all the information you need.
You can remain anonymous, for general enquiries
If you're just looking for general information or contact details for an abortion provider near you, we won't ask for your personal details.
If you want clinical advice, you will be asked for some personal details
If you want clinical advice, we'll ask you for some personal information (such as your First name, Last name, Date of Birth and contact number). This is so we can contact you and help you.
Video appointments available
You can talk to a nurse through a secure phone or video call. A video appointment (consultation) happens over the internet using a computer, tablet or smartphone. Call us on 0800 DECIDE to organise a video appointment. See Tips for preparing for a video call with DECIDE.
Use our online contact form to ask for a call back or a video appointment with DECIDE.
Feedback and complaints
Find out how to provide feedback or make a complaint about DECIDE. If you want to make a complaint about the service you received through another abortion provider (such as the GP/health practitioner's office, clinic or hospital where you received the abortion or abortion medication) contact the abortion provider directly.
If you're an abortion provider and want to update your provider listing on the DECIDE website, please let us know.
Setting up abortion services
If you're a health practitioner and want to offer abortion services, or want a provider listing on the DECIDE website, please contact Manatū Hauora Ministry of Health.
Find out about DECIDE, the National Abortion Telehealth Service.