Contact us

Early medical abortion is an option in the first 10 weeks of pregnancy.

If you can't or don't want to visit a clinic, contact us directly from anywhere in New Zealand and, if clinically appropriate, we can arrange an early medical abortion over the phone for you. We can arrange delivery of medicines directly to you, or to a pharmacy of your choice.

To find out more about DECIDE's early medical abortion phone service:

• Free call 0800 DECIDE (0800 332 433), 8am-6pm Monday to Friday, 9am-1pm Saturday
• Use our live web chat, 8am-6pm Monday to Friday, 9am-1pm Saturday — click on the Chat icon, bottom right of your screen)
• Complete this Ask for an appointment form
• Contact us through NZ Relay. If you're Deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us. 

Learn more

If you're not sure what to do, or need more information about abortion or abortion services, contact us:

• Free call 0800 DECIDE (0800 332 433), 8am-6pm Monday to Friday, 9am-1pm Saturday
• Use our live web chat, 8am-6pm Monday to Friday, 9am-1pm Saturday — click on the Chat icon, bottom right of your screen
• Use our online contact form to request a call back from us
• Contact us through NZ Relay. If you're Deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us. 

Our friendly team can help you with general enquiries. If you’re seeking clinical advice, you'll be transferred to a skilled clinician/nurse who'll be able to give you all the information you need. 

You can remain anonymous, for general enquiries

If you're just looking for general information or contact details for an abortion provider near you, we won't ask for your personal details.   

If you want clinical advice, you will be asked for some personal details

If you want clinical advice, we'll ask you for some personal information (such as your First name, Last name, Date of Birth and contact number). This is so we can contact you and help you. 

Video appointments available

You can talk to a nurse through a secure phone or video call. A video appointment (consultation) happens over the internet using a computer, tablet or smartphone. Call us on 0800 DECIDE to organise a video appointment. See tips for preparing for a video call with DECIDE.

Read our Privacy Statement

We can't answer health enquiries, or make or change appointments in response to requests through the abortion provider email address or phone number, listed below. Please call 0800 DECIDE (0800 332 433) during opening hours for personal medical or appointment enquiries. 

If you're an abortion provider listed with DECIDE, and want to contact DECIDE, call the Sexual Wellbeing Aotearoa Communication Manager on (04) 802 1335 during business hours, or email communication@decide.org.nz.

If you're a health practitioner and want to offer abortion services, or want a provider listing on the DECIDE website, please email Ministry of Health Manatū Hauora abortionservices@health.govt.nz

For information about changes in the abortion legislation, and what these changes mean for health practitioners, see information on the Ministry of Health Manatū Hauora website.

If you're a health practitioner and want to offer abortion services, or want a provider listing on the DECIDE website, please email Ministry of Health Manatū Hauora: abortionservices@health.govt.nz

If you want to provide feedback or make a complaint about DECIDE, please see our Feedback and complaints page.

If you want to make a complaint about the service you received through another abortion provider (such as the GP/health practitioner's office, clinic or hospital where you received the abortion or abortion medication) contact the abortion provider directly.