Information we may collect from you
We may ask you to provide personal information about you, which may include your first name, last name, date of birth, contact number.
We may also collect your Health information
Personal health related information may include your NHI number, medical history, test results.
With your permission, we may collect information about you from third parties. For example:
- Test results from your nurse, doctor (GP) or other health practitioner.
We may use your information
We may use your personal information for the following purposes:
a) to undertake customer service activities, such as responding to any queries, comments or complaints you may have or to provide you with further information as requested by you
b) with your permission, to refer you to another service provider (we may pass relevant information on to that provider as part of the referral)
c) to moderate the content on our live chats and chat bot
d) to enable us to monitor, review and improve our business systems, products and services
e) to comply with relevant laws and regulations
f) for any other specific purpose which we will notify you of at the time your personal information is collected, and
g) to report significant misconduct or breach of duty, or where there is a serious threat to health or safety. If our staff are threatened or abused, we may refer this to the police.
We respect and protect the privacy and confidentiality of your personal and health information.
We provide non-identifiable information to the Ministry of Health who fund the National Abortion Telehealth Service (we do not disclose personal information that can identify you).
With your permission, we may communicate with appropriate health practitioners, to ensure you receive the health services that you are entitled, such as linking you to abortion providers, arranging tests if necessary, and linking you to counselling and other support services.
If you have an abortion through a primary care provider and access DECIDE aftercare support, we will update your provider on the care you receive.
Otherwise, we will only share your health record with your permission or if we are required to do so by law.
Research may be undertaken on non-identifiable information (we do not disclose personal information that can identify you).