Privacy Statement
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This is our Privacy Statement. It tells you how the National Abortion Telehealth Service (“we”, “us”, “our”) collect, use and share your information received through this website www.DECIDE.org.nz.
We may amend this Privacy Statement at any time and for any reason without notice. This Privacy Statement only relates to this Website and the National Abortion Telehealth Service. We are not responsible for the privacy statements or policies or other content on websites linked to or from this Website.
How we collect and use personal information
We do not collect personal information about you if you only browse this website.
We analyse non-identifiable web traffic data, using Google Analytics, to improve our Website and services.
We may collect personal information that you choose to give to us while using this Website. For example, you may voluntarily disclose personal information by:
- using the chat bot
- submitting the contact or complaints and feedback forms
- using live chat
- calling 0800 DECIDE and providing us with your personal information.
We collect your personal information so we can:
- contact you
- work out how we can help you
- look at what other services might help.
Information you share with us will be treated in confidence. We must follow the rules set out in the Privacy Act and the Health Information Privacy Code.
How much information you share with us is up to you. However not sharing some details may mean it is difficult for us to provide you with the services or information you require.
Read more about information collected and how it may be used
Cookies and tracking technologies
We use cookies to learn more about the way you use our Website and to help us improve your experience of using our Website. A cookie is a piece of information that our web server may send to your device when you visit our Website. The cookie is stored on your device, but does not identify you or give us any information about your device.
You are able to access and use our Website with cookies disabled in your browser settings, however, this may affect your ability to use some of the features on our Website.
To disable all cookies
To learn more about cookies and how you can manage them in your web browser, visit:
Phone calls, messaging and web bot technology
When you contact us, we may monitor or record communications for quality assurance purposes and to protect the health and safety of our staff.
Storage and security of data
Security of personal information is important to us, and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely in accordance with the rules set out in the Privacy Act and the Health Information Privacy Code.
Right of access to your personal information
You can ask us to give you any information that we hold about you and to make any correction to that information. We will need to positively identify who you are before any information can be released.
To make a request please contact our privacy officer at quality@decide.org.nz.
Privacy questions and complaints
Find out how to make a complaint or provide other feedback.
Privacy questions can be raised with our privacy officer or the Privacy Commissioner.